Customer Service Quality in Hospitality Industry

Reading Time: 3 minutes Service in hospitality industry is the level of assistance provided by staff to facilitate the purchase by the client. It also encompasses all efforts hotels make to achieve pleasant customer experience for guests. Nowadays it is absolutely imperative to invest in customer services at the highest of levels, follow the set of binding guidelines and …Read more

Importance of hotel positioning

Reading Time: 3 minutes Have you ever wondered why some hoteliers struggle with changing booking behaviors, price dumping in the market, constantly declining room rates resulting in lower profit margins, and loss of repeating guests? And why there are other hoteliers who appear to attract more guests as if by magic, keep their occupancy levels and average daily rates …Read more

Smart Hotels

Reading Time: 5 minutes One of the most important technological trends within the hospitality industry today is the rise of smart hotel technology. This technology has the capacity to benefit both hotel owners and guests, potentially improving financial results and customer experience.The world has tended towards a substantially individualized order, and people ask for more. They want personalization instead …Read more

Mystery guest

Reading Time: 4 minutes A mystery shopper for hotels is an individual employed by hotel rating organizations to secretly evaluate the quality of a hotel. Any successful hotelier understands that maintaining standards to exceed guest expectations for every visit is essential to stand out and that there are plenty of competitors willing to take their place, should standards slip. …Read more

Ways to Reduce Hotel Operating Costs

Reading Time: 4 minutes Running a hotel is definitely not an easy task. Aside from hiring the right staff, and having exceptional organizational skills, you should also try to find a way to reduce your operating costs, in hopes of reaching the best possible return on investment.While this is the goal of every business person, you need to know …Read more